IELTS Listening Test 4 | 2022 Online Practice

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PART 1 Questions 1-10

Questions 1 - 10

Complete the notes. Write ONE WORD in each gap.

Easy Life Cleaning Services

Basic cleaning package offered
Cleaning all surfaces
Cleaning the throughout the apartment
Cleaning shower, sinks, toilet etc.

Additional services agreed
Every week
– Cleaning the
– Ironing clothes — only
Every month
– Cleaning all the from the inside
– Washing down the
Other possibilities
They can organise a plumber or an if necessary.
A special cleaning service is available for customers who are allergic to
Information on the cleaners
Before being hired, all cleaners have a background check carried out by the
References are required.
All cleaners are given for two weeks.
Customers send a after each visit.
Usually, each customer has one regular cleaner.

PART 2 Questions 11-20

Questions 11 - 14

Choose the correct answer.

11 Many hotel managers are unaware that their staff often leave because of

a lack of training.

long hours.

low pay.

12 What is the impact of high staff turnover on managers?

an increased workload

low morale

an inability to meet targets

13 What mistake should managers always avoid?

failing to treat staff equally

reorganising shifts without warning

neglecting to have enough staff during busy periods

14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

a fall in customer complaints

an increase in loyalty club membership

a rise in spending per customer

Questions 15 - 20

Which way of reducing staff turnover was used in each of the following hotels?

Choose the correct letter, A, B or C.

Ways of reducing staff turnover

A improving relationships and teamwork

B offering incentives and financial benefits

C providing career opportunities

Hotels

The Sun Club

The Portland

Bluewater Hotels

Pentlow Hotels

Green Planet

The Amesbury

PART 3 Questions 21-30

Questions 21 - 22

Choose TWO correct answers.

Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

He should have felt more positive about them.
The training was too challenging for him.
He could have worked harder at them.
His parents were disappointed in him.
His fellow students admired him.

Questions 23 - 24

Choose TWO correct answers.

Which TWO feelings did Thomas experience when he was in Kenya?

disbelief
relief
stress
gratitude
homesickness

Questions 25 - 30

What comment do the students make about the development of each of the following items of sporting equipment?

Choose the correct letter, A–H.

Comments about the development of the equipment

A It could cause excessive sweating.

B The material was being mass produced for another purpose.

C People often needed to make their own.

D It often had to be replaced.

E The material was expensive.

F It was unpopular among spectators.

G It caused injuries.

H No one using it liked it at first.

Items of sporting equipment

the table tennis bat

the cricket helmet

the cycle helmet

the golf club

the hockey stick

the football

PART 4 Questions 31-40

Questions 31 - 40

Complete the notes. Write ONE WORD ONLY in each gap.

Maple syrup

What is maple syrup?

made from the sap of the maple tree
added to food or used in cooking

colour described as
very compared to refined sugar

The maple tree

has many species
needs sunny days and cool nights
maple leaf has been on the Canadian flag
since 1964

needs moist soil but does not need fertiliser as well
best growing conditions and are in
Canada and North America

Early maple sugar producers

made holes in the tree trunks
used hot to heat the sap

used tree bark to make containers for collection
sweetened food and drink with sugar

Today’s maple syrup

The trees
Tree trunks may not have the correct until they have been growing for 40 years.
The changing temperature and movement of water within the tree produces the sap.
The production
A tap is drilled into the trunk and a carries the sap into a bucket.
Large pans of sap called evaporators are heated by means of a .
A lot of is produced during the evaporation process.
‘Sugar sand’ is removed because it makes the syrup look and affects the taste.
The syrup is ready for use.
A huge quantity of sap is needed to make a of maple syrup.