PART 2 Questions 11-20
Questions 11 - 14
Choose the correct answer.
Questions 15 - 20
Which way of reducing staff turnover was used in each of the following hotels?
Choose the correct letter, A, B or C, next to Questions 15-20.
Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities
Hotels
The Sun Club
The Portland
Bluewater Hotels
Pentlow Hotels
Green Planet
The Amesbury
PART 3 Questions 21-30
Questions 21 - 22
Choose TWO correct answers.
Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?
Questions 23 - 24
Choose TWO correct answers.
Which TWO feelings did Thomas experience when he was in Kenya?
Questions 25 - 30
What comment do the students make about the development of each of the following items of sporting equipment?
Choose the correct letter, A–H, next to Questions 25-30.
Comments about the development of the equipment
A It could cause excessive sweating.
B The material was being mass produced for another purpose.
C People often needed to make their own.
D It often had to be replaced.
E The material was expensive.
F It was unpopular among spectators.
G It caused injuries.
H No one using it liked it at first.
Items of sporting equipment
the table tennis bat
the cricket helmet
the cycle helmet
the golf club
the hockey stick
the football